1. The minimum knowledge and competence requirements for creditors' and mortgage credit intermediaries' staff referred to in Regulation 10 and for persons involved in the management of mortgage credit intermediaries referred to in Regulation 30(3)(c) need to include at least:
(a) appropriate knowledge of credit products falling within Regulation 5 and the ancillary services typically offered with them;
(b) appropriate knowledge of the laws related to the credit agreements for consumers, in particular consumer protection;
(c) appropriate knowledge and understanding of the immovable property purchasing process;
(d) appropriate knowledge of security valuation;
(e) appropriate knowledge of organisation and functioning of land registers;
(f) appropriate knowledge of the market in the State;
(g) appropriate knowledge of business ethics standards;
(h) appropriate knowledge of the consumer's creditworthiness assessment process or where applicable, competence in assessing consumers' creditworth
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