(1) A payment service user is entitled to rectification of an unauthorised or incorrectly executed payment transaction from a payment service provider only where the payment service user notifies the payment service provider without undue delay on becoming aware of any such transaction giving rise to a claim, including a claim under Regulation 112, and no later than 13 months after the debit date.
(2) The time limit for notification under paragraph (1) does not apply where the payment service provider concerned has failed to provide or make available the information on the payment transaction in accordance with Part 3.
(3) Where a payment initiation service provider is involved in an unauthorised or incorrectly executed payment transaction, the payment service user concerned shall obtain rectification from the account servicing payment service provider concerned pursuant to paragraph (1), without prejudice to Regulation 97(2) and (3) and Regulation 112(1) to (8).