(1) The Bank shall establish a procedure to allow payment service users and other interested parties including consumer associations, to submit reports to the Bank with regard to alleged infringements of these Regulations by payment service providers.
(2) Where appropriate and without prejudice to any right to bring proceedings before a court, the reply from the Bank to a report submitted to it with regard to an alleged infringement of these Regulations by a payment service provider shall inform the person submitting the report of the existence of the alternative dispute resolution procedures set up in accordance with Regulation 125.