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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 13 January 2018 - onwards
Version 2 of 2

Regulation 125 Alternative dispute resolution procedures

(1) The Financial Services and Pensions Ombudsman has jurisdiction over the settlement of disputes between payment service users (being payment service users that are consumers or the operators of undertakings that were at the relevant time micro enterprises) and payment service providers concerning rights and obligations arising under these Regulations.

(2) The Financial Services and Pensions Ombudsman shall cooperate effectively in the resolution of cross-border disputes concerning the rights and obligations arising under Parts 3 and 4.