(1) For the purposes of section 121(2)(a), the Commission shall examine the complaint and shall, in accordance with this section, take such action in respect of it as the Commission, having regard to the nature and circumstances of the complaint, considers appropriate.

(2) The Commission, where it considers that there is a reasonable likelihood of the parties concerned reaching, within a reasonable time, an amicable resolution of the subject matter of the complaint, may take such steps as it considers appropriate to arrange or facilitate such an amicable resolution.

(3) Where the parties concerned reach an amicable resolution of the subject matter of the complaint, the complaint shall, from the date on which the amicable resolution is reached, be deemed to have been withdrawn by the complainant concerned.

(4) Where the Commission considers that an amicable resolution cannot be reached by the parties within a reasonable time, it shall proceed to take one or more than one of the following actions:

(a) rejection of the complaint;

(b) dismissal of the complaint;