(1) The Minister, with the consent of the Minister for Public Expenditure and Reform, may by regulations require-
(b) the trustees of a trust RAC, and
(c) a PRSA provider,
to establish procedures for dealing with complaints made by, and resolving disputes arising between, prescribed persons in relation to prescribed matters concerning the scheme or trust RAC, or a PRSA provided by such a provider, as the case may be.
(2) Without prejudice to the generality of subsection (1), regulations under this section may -
(a) require procedures as aforesaid to comprise specified steps (including, as the Minister considers appropriate, the making of an application for a determination to be made in relation to the complaint or dispute, the conducting of a hearing in relation to the matter concerned and the making of a determination in relation to the matter),
(b) require one or more of the said steps to be taken or completed within a specified period,
(c) require