(1) On the investigation of a complaint or reference under this Part, the Pensions Ombudsman shall make a determination in relation to the complaint or dispute, and may in the determination give to the parties concerned such directions as the Pensions Ombudsman considers necessary or expedient for the satisfaction of the complaint or the resolution of the dispute.
(2) A direction under subsection (1) shall not require either -
(a) an amendment of the rules of a scheme or trust RAC or the conditions of a PRSA contract, or
(b) the substitution of the decision of the Pensions Ombudsman for that of the trustees of a scheme or trust RAC in relation to the exercise by the trustees of a discretionary power under the rules of the scheme or trust RAC.
(3) Subject to subsection (4), the Pensions Ombudsman may under subsection (1) order such redress, including financial redress, for the party concerned as he considers appropriate, having regard to all the circumstances and to the provisions