(a) Management companies or, where relevant, investment companies shall establish, implement and maintain transparent procedures and arrangements to ensure that they deal properly and promptly with investor complaints. Those measures shall allow investors to file complaints in the official language or one of the official languages of their Member State.
(b) Management companies shall also establish appropriate procedures and arrangements to make information available at the request of the public or the Bank.
(2) Management companies shall ensure that each complaint and the measures taken for its resolution are recorded.
(3) Management companies shall ensure that investors shall be able to file complaints free of charge. The information regarding procedures referred to in paragraph (1) shall be made available to investors free of charge.