76. Competent authorities should undertake an analysis of qualitative features of the institution's current business model to understand its success drivers and key dependencies.
77. Areas for analysis by competent authorities should include:
a. key external dependencies: competent authorities should determine the main exogenous factors that influence the success of the business model; these may include third-party providers, intermediaries and specific regulatory drivers;
b. key internal dependencies: competent authorities should determine the main endogenous factors that influence the success of the business model; these may include the quality of IT platforms and operational and resource capacity;
c. franchise: competent authorities should determine the strength of relationships with customers, suppliers and partners; this may include the institution's reliance upon its reputation, the effectiveness of branches, the loyalty of customers and the effectiveness of partnerships; and
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