Investment firms shall provide retail clients or potential retail clients with the following general information, where relevant:
(a) the name and address of the firm, and the contact details necessary to enable clients to communicate effectively with the firm;
(b) the languages in which the client may communicate with the firm, and receive documents and other information from the firm;
(c) the methods of communication to be used between the firm and the client including, where relevant, those for the sending and reception of orders;
(d) a statement of the fact that the firm is authorised and the name and contact address of the competent authority that has authorised it;
(e) where the investment firm is acting through a tied agent, a statement of this fact, specifying the Member State in which that agent is registered;
(f) the nature, frequency and timing of the reports on the performance of the service to be provided by the investment firm to the client in accordance with Regul