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Version status: In force | Document consolidation status: No known changes
Version date: 29 November 2022 - onwards
Version 2 of 2

25. Repair or replacement of goods

(1) This section applies where goods are to be brought into conformity with the sales contract by repair or replacement.

(2) The trader shall ensure that the repair or replacement of the goods is carried out -

(a) free of charge,

(b) within a reasonable time after being informed by the consumer of the lack of conformity with the sales contract, and

(c) without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer required the goods.

(3) Subject to any provision made by regulations under subsection (8), the reasonable time for completing the repair or replacement of the goods under subsection (2)(b) shall correspond to the shortest possible time necessary for completing the repair or replacement and shall be objectively determined having regard to -

(a) the nature and complexity of the goods,

(b) the nature and severity of the lack of conformity with the sales contract, and